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CANCELLATION & REFUND POLICY

At Choco Pick, we strive to offer exceptional cacao experiences and products. Below, we detail our policies regarding cancellations, rescheduling, and refunds for online transactions.

1. Workshop & Experience Bookings (“Bean to Bar”)

Due to limited session capacity and the advance preparation of fresh ingredients, the following rules apply to workshop cancellations:

  • More than 24 hours in advance: The client is entitled to receive a 100% full refund or free rescheduling to a future available date.

  • Less than 24 hours in advance or No-Show: Non-refundable. However, the client may request to reschedule their spot subject to availability within a maximum period of 30 days.

  • Cancellations by Chocopick: If Chocopick must cancel a session due to unforeseen circumstances or force majeure, the client may choose to reschedule their visit or receive a full 100% refund.

2. Physical Products, Store Pickup & Shipping

  • Pickup & Shipping: Products purchased online (chocolates, cacao derivatives, merchandise) can be collected at our location in Santo Domingo or shipped via coordinated delivery.

  • Returns & Food Safety: Due to hygiene, health, and food safety regulations, edible cacao products cannot be returned or exchanged once delivered/collected, except in proven cases of manufacturing defects or damaged packaging at the time of delivery.

  • Non-Edible Products (Merch/Apparel): Size exchanges or returns for non-perishable products are accepted within 7 calendar days following delivery, provided the item has not been used and retains its original packaging.

3. How to Request a Cancellation or Refund

To request a refund or reschedule a session, please contact us with your order details:

Approved refunds will be credited directly back to the original credit/debit card used during the purchase through the AZUL gateway within 3 to 10 business days, depending on your card issuer bank.

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