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GENERAL TERMS & CONDITIONS

General Information

This website is operated by Choco Pick SRL, a company duly registered under RNC 13256040-1, with its main headquarters in Santo Domingo, Dominican Republic.

  • Address: Plaza victoriana, Punta Cana 23000 Bavaro, Punta Cana Local #227

  • Phone: +1 (829) 813-3480

  • Email: [email protected]

Chocopick es una fábrica y tienda de chocolates especializada en cacao dominicano, que ofrece experiencias interactivas y productos artesanales.

1. Experiencias y Talleres

Ofrecemos el taller interactivo: “Elabora tu propio chocolate: De la semilla a la barra”

  • Duración: Aproximadamente 2 horas.

  • Incluye: Todos los materiales de trabajo, guía experta y tu propia barra de chocolate hecha a mano.

  • Ubicación: Instalaciones de Choco Pick en Santo Domingo, República Dominicana.

2. Reservas, Pagos y Seguridad

  • Procesamiento de Pagos: Los pagos y reservas en línea se procesan de forma segura mediante tarjetas de crédito/débito (Visa y Mastercard) a través de AZUL (Servicios Digitales Popular) u otros métodos de pago autorizados.

  • Precios y Moneda: Todos los precios se muestran en dólares estadounidenses (USD) e incluyen los impuestos aplicables (ITBIS), salvo que se indique lo contrario de forma explícita.

  • Seguridad de los Datos: Choco Pick SRL no almacena ni procesa los datos completos de sus tarjetas de crédito/débito (como números de tarjeta o códigos de seguridad CVV) en sus servidores. Todas las transacciones de pago se transmiten cifradas directamente a la pasarela de pagos bajo protocolos de seguridad SSL/TLS.

  • Confirmación: Su reserva o pedido quedará confirmado únicamente tras completarse y validarse el pago total. Recibirá un correo electrónico de confirmación con los detalles de su reserva/pedido tras la transacción exitosa.

CANCELLATION & REFUND POLICY

At Choco Pick, we strive to offer exceptional cacao experiences and products. Below, we detail our policies regarding cancellations, rescheduling, and refunds for online transactions.

1. Workshop & Experience Bookings (“Bean to Bar”)

Due to limited session capacity and the advance preparation of fresh ingredients, the following rules apply to workshop cancellations:

  • More than 24 hours in advance: The client is entitled to receive a 100% full refund or free rescheduling to a future available date.

  • Less than 24 hours in advance or No-Show: Non-refundable. However, the client may request to reschedule their spot subject to availability within a maximum period of 30 days.

  • Cancellations by Chocopick: If Chocopick must cancel a session due to unforeseen circumstances or force majeure, the client may choose to reschedule their visit or receive a full 100% refund.

2. Physical Products, Store Pickup & Shipping

  • Pickup & Shipping: Products purchased online (chocolates, cacao derivatives, merchandise) can be collected at our location in Santo Domingo or shipped via coordinated delivery.

  • Returns & Food Safety: Due to hygiene, health, and food safety regulations, edible cacao products cannot be returned or exchanged once delivered/collected, except in proven cases of manufacturing defects or damaged packaging at the time of delivery.

  • Non-Edible Products (Merch/Apparel): Size exchanges or returns for non-perishable products are accepted within 7 calendar days following delivery, provided the item has not been used and retains its original packaging.

3. How to Request a Cancellation or Refund

To request a refund or reschedule a session, please contact us with your order details:

Approved refunds will be credited directly back to the original credit/debit card used during the purchase through the AZUL gateway within 3 to 10 business days, depending on your card issuer bank.

PRIVACY & DATA PROTECTION POLICY

1. Information Collection

Choco Pick SRL respects your privacy. We collect personal information (such as your name, email address, phone number, and billing details) exclusively to process workshop bookings, complete your orders, and provide customer support.

2. Payment Encryption & Bank Security

  • Secure Gateway: All payment transactions on this website are processed through the AZUL (Servicios Digitales Popular) gateway using bank-grade SSL/TLS encryption.

  • No Storage: Choco Pick SRL does not collect, store, or have access to your sensitive financial data, including full credit card numbers (PAN), expiration dates, or security codes (CVV). Financial processing occurs directly and securely on the payment gateway’s servers.

3. Use of Information

Your contact details will never be sold, rented, or shared with third parties for commercial or advertising purposes outside of Chocopick operations and service fulfillment.

4. Contact Us

If you have any questions regarding the privacy of your data or wish to update your information, you can write to us at:

  • Email: [email protected]

  • Address: Plaza victoriana, Punta Cana 23000 Bavaro, Punta Cana Local #227

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